Every customer channel in one inbox, with AI that answers, qualifies and hands over.
An AI-powered omnichannel engagement platform that connects WhatsApp, Messenger, Instagram, Telegram, Line, Viber, WeChat and web chat to one agent desktop, integrates deeply with your CRM and ERP, and deploys with low-code configuration.
Unified inbox
WhatsApp, Messenger, Instagram, Telegram, Line, Viber, WeChat and web chat, routed to the right team with full conversation history and SLA timers.
Conversational AI
AI agents that answer common questions, qualify leads, book appointments and escalate to a human with the context attached. Trained on your knowledge base, not a generic model.
Deep integration
Customer, order and ticket data synchronised with your CRM and ERP, so an agent sees the account, the invoice and the delivery status in one view.
Automation
Broadcasts, drip sequences, reminders and re-engagement journeys triggered by CRM events, with consent and opt-out handled per channel.
Analytics
Response time, resolution rate, conversion by channel and agent performance, exported to your data platform for the Data + AI layer.
Compliance
Personal data handled under Malaysia's PDPA and equivalent regimes, with retention rules, audit trails and role-based access built in.
Generate leads. Support customers. Boost sales.
The platform is delivered by the same Technology Leadership Services team that runs the rest of your stack: a PM, a Solution Architect and engineers who stay after go-live.
- SalesLead capture from every channel into one pipeline, with AI qualification before a human picks up.
- ServiceFirst-response and resolution targets per channel, with AI handling the routine and humans the exceptions.
- MarketingSegmented broadcasts and journeys with per-channel consent, measured through to revenue.
- OperationsOrder status, delivery and returns answered from live ERP data without an agent looking anything up.
Technology Leadership Services
Senior specialists as a service, with your own engineering team built under them
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ERP Implementation
SAP, Oracle, Microsoft Dynamics and Odoo, run by an accountable team
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Data + AI
Ontology-first data platforms and agentic AI that acts
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See the CRM platform on your own channels.
Bring your WhatsApp and web chat volumes to a 30-minute call and we will size the deployment and the team.