An airline group builds a digital platform team engineered for the day the fare sale goes live.
An airline group headquartered in Southeast Asia. Client name withheld under NDA.
The challenge
- Booking, ancillary and servicing features were queued behind a small in-house team that also carried production support for the passenger service system integration.
- Peak fare-sale traffic had exposed capacity and release-process weaknesses that a generalist team could not close quickly.
- Recruiting senior web, API and performance engineers locally had taken months per hire, with retention below target.
Solution Architecture first
- Solution Architecture phase covering channel architecture, PSS integration boundaries, payment flows within PCI DSS scope and a peak-load engineering standard.
- A roadmap sequencing performance remediation, release engineering and new retailing capabilities, with load-tested acceptance criteria per milestone.
- A team structure with dedicated performance and release engineering slots, and a locked budget.
Recruit · Train · Manage
Specialists embedded as a service; engineers recruited as the client's own employees and managed by Webist.
- Specialists as a service: Project Manager, Solution Architect, DevOps Engineer with load and release engineering focus, DBA and QA Lead.
- In-house web, API and mobile engineers recruited to the roadmap's capability slots, approved by the airline and managed by Webist.
- Fare-sale readiness rehearsed as a scheduled exercise, with results reported through the weekly delivery report.
- SpecialistsPM, SA, DevOps, DBA, QA
- EngineersWeb, API and mobile engineers on the airline's payroll
- Timeline4 weeks design · performance remediation first · fare-sale readiness rehearsed before each peak
- GovernanceWebist Remote Management System; load-test results per milestone
Outcomes
Fare-sale readiness rehearsed and load-tested before each campaign
Dedicated DevOps and release slots instead of a generalist team on support duty
Payment flows designed within scope from the first release
Web, API and mobile engineers employed by the airline and managed by Webist
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